Terms of Service
1. Terms
By accessing the website at Denturedesigncentre.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2.USE LICENSE
Permission is granted to temporarily download one copy of the materials (information or software) on Denture Design Centre's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Denture Design Centre's website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Denture Design Centre at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. DISCLAIMER
The materials on Denture Design Centre's website are provided on an 'as is' basis. Denture Design Centre makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Denture Design Centre does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. LIMITATIONS
In no event shall Denture Design Centre or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Denture Design Centre's website, even if Denture Design Centre or a Denture Design Centre authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Denture Design Centre website could include technical, typographical, or photographic errors. Denture Design Centre does not warrant that any of the materials on its website are accurate, complete or current. Denture Design Centre may make changes to the materials contained on its website at any time without notice. However Denture Design Centre does not make any commitment to update the materials.
6. Links
Denture Design Centre has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Denture Design Centre of the site. Use of any such linked website is at the user's own risk.
7. Modifications
Denture Design Centre may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing laws
These terms and conditions are governed by and construed in accordance with the laws of Great Britain and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
9. patients guide when attending the clinic
Below is a guide of the pathway of what most patients will experience when being treated at Denture Design Centre. Some alterations to the treatment pattern might occur please be aware these are just a rough guide.
A patient is usually allocated a 30-minute appointment. This is usually over the phone. the patients title, full name, surname and contact number is taken. Other information will be obtained once the patient has attended the clinic.
The patient, on arrival to the practice is welcomed via the reception. If in an unlikely event of a delay an estimate will be given of how long this will be and asked to make themselves comfortable and wait in the waiting room.
The patient is asked to fill out a form which will have additional contact details and a medical history.
The patient is usually then welcomed into the clinical room.
The patient is asked the purpose of why they have attended the clinic.
Verbal consent is gained to examine the patient.
An examination is then usually carried out.
Treatment options are discussed with the patient and a treatment plan is talked about and explained. The information will include the risks and benefits.
The plan is implemented. Usually this is the provision of new dentures.
The stages of new dentures are usually explained, and time frame is estimated. A quote and consent is gained.
In most cases the treatment can start before the options of the treatment plan are confirmed (we usually take primary impressions on the first visit and tell the patient they can decide which dentures they feel are right for them at the next visit. This is so patients have sufficient time to consider their options but do not have the inconvenience of attending another appointment)
When the treatment is ending completion (usually fitting of the dentures) the patient is asked to make an appointment if they experience any soreness, discomfort or any other issues with the denture.
Making an appointment If you request an appointment, we will try to offer you one as soon as possible at a convenient time.
10. cancellations
If you are unable to keep your appointment, please let us know as soon as possible so that we can give the appointment to someone else.
11. facilities
The clinic aims to offer modern, comfortable facilities in a relaxed and friendly environment. Our reception waiting room and clinic are all situated on the ground floor. If you have any difficulties attending the practice or any special requirements, please inform us, we will do our best to help. If you require a domiciliary visit (Home visit) this can be arranged and if communication is an issue, we welcome patients to attend their appointment with either a chaperone or a relative.
12. Paying for your treatment
In most cases we request that half is paid when the treatment plan is agreed on which is usually the second visit and the other half is when the course of treatment is complete. If you would like a different payment schedule please talk to us, we will do our best to facilitate this. We accept cash and the majority of credit cards. We do accept cheques but this is a least preferred payment option.
13. Feedback
We welcome all forms of feedback so that we can improve our service. A patient feedback form will be given to yourselves after treatment is complete. Please return this and the information gained will be logged and acted on. We also have a suggestion box located on our reception desk. We also have a clear complaints procedure on display.
14. Complaint Procedure
We aims to provide the very best care and treatment. But sometimes things may not go as well as expected. If this happens:-
How do I make a complaint?
The first step in complaining about any poor treatment you received is to contact your Clinician directly and raise the matter. We aim to Acknowledge there are your complaint within two working days and a timeframe for when the patient will receive a full response. This is usaly with in 10 working days.
Our indemnity insurance is with dental protection. Which we will gain legal advice from in some circumstances.
Our public liability insurance is with simple business.
If you are unsatisfied with the outcome of this There are other services that you can contact these are:
Dental Complaints Service / GDC - General dental council
Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ
Phone: 020 8253 0800
email: info@dentalcomplaints.org.uk
Website: www.dentalcomplaints.org.uk
HIW- Healthcare Inspectorate of Wales
Healthcare Inspectorate Wales
Welsh Government, Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ
Phone: 0300 062 8163
Email: hiw@gov.wales
Website: www.hiw.org.uk